About this webinar

What can Charles Dickens teach today’s professionals about conducting effective interviews? More than you might think. Drawing on the enduring psychological themes of A Christmas Carol, this engaging webinar explores how narrative, moral confrontation, and personal transformation can shape modern investigative and compliance interviewing techniques.

Using Ebenezer Scrooge’s journey as a case study in resistance, insight, guilt, and behavioral change, participants will examine how to identify underlying motivations, build rapport, and guide difficult conversations with empathy and ethical influence. The session connects literary analysis with practical interviewing strategies that can help professionals navigate high-stakes interactions more effectively while encouraging voluntary cooperation and meaningful change in conduct.

This webinar includes:

verifiedCertificate of completion

scheduleNo preparation required

bar_chartAppropriate for all levels

lock1 year access

infoNo prerequisites

Meet Our Expert Speakers

INSTRUCTOR

Don Rabon•Owner - President | Successful Interviewing Techniques - a Division of Highly Motivated Inc.

Don retired as Deputy Director Western Campus, North Carolina Justice Academy, and was formerly manager of the Investigations Center of the North Carolina Justice Academy. Don has law enforcement expe...

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

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How to Interview Like the Dickens