Transform your email writing with proven strategies to communicate effectively, save time, and make a powerful professional impression in every message.
Email is one of the most common tools at work but can also be one of the most frustrating. Messages get ignored, misunderstood, or delayed, even when the information is accurate. The problem isn’t effort; it’s how emails are written. Too often, they’re unclear, hard to scan, or missing the point, which creates extra work for everyone.
This course gives you a practical approach to writing emails that are clear, focused, and easy to act on. You’ll learn how to write with the reader in mind, structure your message, communicate clearly without sounding abrupt, design emails for quick scanning, and use AI as a smart writing partner.
The result: less back-and-forth, faster responses, and emails that drive action.Â
Practical writing and communication skills for work, school, and life.
High-Value Writing is a modern-day virtual school on a mission to help everyone use writing to their advantage—to meet goals and build positive relationships. We believe everyone deserves to navigate writing and communication with flexibility and confidence. By being adaptable in our writing, we can make intentional communication decisions that benefit our lives and relationships. That’s why High-Value Writing teaches communication principles that extend across all areas of writing—from business writing to academic writing to poetry and prose. In 2018, Erin Lebacqz started High-Value Writing to disrupt the ways we teach, use, and talk about writing. Our workshops, books, videos, and eLearning courses empower you to use practical communication strategies intentionally and independently. We believe strategic writing is one of the most effective ways to meet goals and improve personal and professional relationships. We hope you’ll join our growing community on this path towards a world connected by thoughtful, intentional communication.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
