How to communicate effectively with difficult people in the medical setting.
In this course, you're going to learn how to communicate skillfully with difficult people in the medical environment. This includes difficult co-workers and patients. You'll learn the type of personalities you face and what language patterns/scripts to use to respond to them.Â
Life Coach
Hi ! My name is Rucha and I'm a holistic life coach, a course creator, a communication strategist, specializing in sleep, wellness, emotional resiliency, personal power, and communication. I coach people around how to get the sleep that they need. Also, as a communication strategist, I help people communicate effectively in difficult, uncomfortable situations at work by learning powerful verbal scripts. Furthermore, I have a degree in Occupational Therapy and have been practicing for 22 years working with a variety of people with all ages from 0-100 from all walks of life I am one of the co-authors of a #1 International best selling book on Amazon call Peak Performance Mindset Tools for Entrepreneurs
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
