Learn how to bridge the gap between compliance and culture to build a more engaged, productive, and resilient workforce.
Workplace issues rarely begin as legal issues — they start as people issues, leadership gaps, and culture breakdowns. This course explores how organizations can navigate the modern workplace by balancing policy with culture, compliance with trust, and structure with flexibility. Drawing on a conversation with a seasoned Chief People and Culture Officer, the course examines what leaders and HR professionals are getting right, where they fall short, and how to respond more effectively to the challenges shaping today's workforce.
From quiet quitting and psychological safety to FMLA and ADA mishandling, harassment response, and the rise of AI, the course covers the practical and human dimensions of leading people well. It looks at how employee expectations have shifted post-COVID, why work-life integration has replaced work-life balance, and how organizations can build hybrid work strategies that employees actually want to participate in. The closing sections turn to global leadership, cultural awareness, and the mindset shifts leaders need to navigate an increasingly complex and interconnected world of work.
Motivational & Leadership Speaker
Adam Mendler is a nationally recognized authority on leadership, renowned for his unique ability to deliver perspective-shifting insights shaped by interviewing more than 500 of America’s most successful leaders. The creator and host of the top-rated business and leadership podcast Thirty Minute Mentors, Adam regularly elicits insights from America's top CEOs, founders, athletes, celebrities, and political and military leaders. A keynote speaker to businesses, universities, and non-profit organizations, Adam has written extensively on business and leadership, having authored more than 70 articles published in major media outlets including Forbes, Inc., and HuffPost. A Los Angeles native and lifelong Angels fan, Adam teaches graduate-level courses on leadership at UCLA, serves on the board of UCLA’s Master of Applied Statistics & Data Science program, is an emeritus member of USC’s Board of Governors, and is an advisor to numerous companies and leaders.
Chief People & Culture Officer, LRN
Patsy Doerr is a leading expert and thought leader in the field of corporate social responsibility, diversity and inclusion and sustainability. Her greatest passion is helping large organizations build and develop initiatives that best position them for long-term success in a diverse, global environment. Patsy’s experience includes driving these efforts in social impact, talent, learning, organizational development, diversity and inclusion, and client engagement primarily, but not limited to, financial services. Currently, Patsy serves as Global Head of Diversity & Inclusion at Credit Suisse.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
