Master the nonverbal cues that reveal what your stakeholders are really thinking - and how to project the confidence you need to succeed.
In the high-stakes environment of auditing, the most critical information is often communicated without a single word. This course explores the powerful role of nonverbal communication and body language in the audit process, focusing on how unspoken cues can reveal hidden truths, concealed risks, and potential deception. The curriculum delves into the psychology behind human behavior, examining micro-expressions, baseline behaviors, shifts in posture, and vocal nuances that frequently occur during audit interviews and client interactions. Through an in-depth analysis of real-world scenarios and behavioral principles, the course illustrates how subtle nonverbal signals can act as crucial red flags. It provides a comprehensive overview of how integrating body language awareness into standard auditing practices can lead to deeper insights, more targeted questioning, and a higher level of professional skepticism for overall audit success.
Audit Smarter, not Harder - with Elizabeth and Audie the Internal Otteror!
Elizabeth McDowell, CPA, CIA has over 20 years of audit experience and is the founder of Audit Forward, an innovative internal audit consulting and training firm. Elizabeth is passionate about advancing and advocating for the internal audit profession and was recognized as one of the 2023 Internal Audit Beacons by Richard Chambers. Elizabeth makes auditing and training fun (no, really!) with the help of her mascot, Audie the Internal Otteror. Elizabeth’s most recent industry experience was at Achieve, where she was Sr. Director, Audit Strategy; prior to that, she held internal audit leadership roles at Elevations Credit Union, Fidelity Investments, and Xcel Energy after first starting her career at Ernst & Young.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
