Whether you're a new manager or a seasoned vet, you’ll walk away with a clear action plan for managing a happy, top-performing team
What truly sets great managers apart? In this practical and inspiring course led by Melissa Guller—Head of Marketing Engagement at Teachable and a 5-star General Assembly instructor—you’ll uncover the key habits and skills that define exceptional leadership. Whether you’re stepping into your first management role or looking to refresh your leadership approach, this course will equip you with the tools to lead with confidence and empathy.
Through engaging lessons and real-world strategies, you’ll learn how to build trust, motivate your team, and handle tough conversations with ease. You’ll leave with a personalized action plan to create a positive, high-performing work environment where employees feel valued, supported, and excited to contribute. No fluff, no jargon—just practical steps to becoming the manager everyone wants to work for.
Head of Marketing Engagement at Teachable | Founder of Wit & Wire for Podcasters
“Melissa is one of the best managers I've ever had, if not the best. She is great at giving me the support I need to succeed in my role, as well as communicating the vision and needs of the company. Her management style allows me to drive my own projects and push the business forward." - Erik L, Marketing Automation Specialist, Direct Report Hi there! I’m Melissa, and I’m a manager on a mission. My goal is to clear the runway for great people to do great work, and I'm passionate about empowering others to succeed. I have a keen eye for problem solving and creating efficient, replicable systems, and I enjoy thinking creatively and trying new things to best support my clients and my team. Empathy and listening are my secret weapons, and I’ve become a go-to woman in every job I’ve held because I care not only about the right solution, but the right processes for the right people. I currently work as the Head of Marketing Engagement at Teachable, a tool that anyone can use to build and sell your own online courses and businesses. With our easy-to-use course creation platform, Teachable empowers passionate people all over the world to share their skills, knowledge, and expertise online – and make a living doing it! I'm also the founder of Wit & Wire, where I share resources for creators to expand their reach and their revenue through podcasting. At different points in my career I’ve managed budgets over $1M, project teams of 30+ people, change management programs across 4 offices, and 300 projects (events) in a single quarter. In addition to teaching Management courses, I also teach Excel and Data Analytics courses at General Assembly. I live in Brooklyn, NY and go out of my way to find the most unusual ice cream flavors in town. I'm always looking for both ice cream and book recommendations. (My current picks: Van Leeuwen and The Art of Gathering, respectively.) Learn more or get in touch at www.melissaguller.com or www.witandwire.com.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
