Tackle labor shortages with smart tech. Learn how AI, Automation, and Robotics can reshape jobs, boost productivity, and build a resilient workforce.
This course is designed to help managers, HR professionals, and business owners understand the dynamics of implementing AI, automation, and robotics solutions during a time of labour shortages.
Students will learn how to address employee concerns, the difference between a simple and a wicked problem, the dynamics of a labour shortage, and opportunities to collaborate with partners and industry members for longer-term solutions.
Key learning outcomes include:
By examining data-driven insights and distinguishing between simple and complex (wicked) problems, this course equips professionals with the knowledge to proactively navigate technological disruption, foster a resilient workforce, and build competitive organizations in the age of AI and automation.

Renée Gendron is a trainer and consultant. She helps companies become resilient and robust through conflict management, leadership development, and business ecosystem development. She speaks on leadership, conflict resolution, and business and economic trends. She can be reached at renee@vitaedynamics.com
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.