Find Out How Improving Your Communication Skills Can Help You Get Just About Anything You Want
Did you know that when you communicate well, you are more likely to get what you want out of life? It's true. Whether you're trying to get your colleague, partner, or children to listen or discussing a raise with your boss, effective communication is the key to reaching your goal.
Every aspect of life depends on good communication, which involves more than just speaking well. Effective communication includes active listening, asking the right questions, and interpreting body language.
Unfortunately, many people struggle with effective communication. They let their emotions take over, leading to frustration, yelling, taking offense, and other communication breakdowns. They struggle to ask the right questions to obtain the answers they seek. They may not realize they are only hearing part of the message. All these factors can lead to disastrous conversations.
If you often feel unheard, frustrated with conversations, or unable to achieve your desired outcomes, this course is for you.
Psychologist & Training Expert
Dr. Elisaveta Pavlova, Ph.D., Ms, CEDS, IE-Pro, EDIT-I • Doctor in Psychology, Master in Counseling Psychology, BA with Double Majors in Psychology and Human Relations from Concordia University in Canada • More than 17 years of experience in working at individual and group psycho-educational, and Human-Centred type of counseling face to face, online CBT therapy, counseling parents and leading groups for eating disorders (ED), and related fields and conditions such as anger and emotions management, anxiety, depression, stress, sleep problems, interpersonal conflicts, social dificultes, binge, restrictive and emotional eating, self-esteem, confidence, body image • 90 hours Counseling (Based on Carl Rogers' Humanistic Perspective) & Active Listening Training at Peer Support Program in Concordia University, Montreal, Canada • Active listening and problem-solving phone counseling training at Tel-Aide Organisation, Montreal, Canada • Trained in internet-delivered cognitive behavior therapy (iCBT) in clinical practice. This Australian CPD program provides a cognitive-behavioral model of emotional well-being and strategies that clients can use to manage the symptoms of stress, anxiety, depression, and various other problematic psychological conditions • Extensive practice in online counseling and iCBT for 7 Cups, Onlinetherapy.org, and Just Answer • Partnering Clinician for "THIS WAY UP" internet-delivered cognitive behavior therapy platform • Trained as a therapist in the Oxford University Therapy Program: CBT-E, which is the leading evidence-based therapy for EDs. • CEDS-Certified Eating Disorders Specialist and a Member of the International Association of Eating Disorders Professionals, iaedp™, • EDIT™ Certified I - Eating Disorder Treatment Clinician, trained at the American EDIT Institute for Intuitive Therapy. • Dr. Elisaveta Pavlova is a Self-Esteem Elevation and Self-Confidence Coach at the American Center for Personal Reinvention, • Certified Life Coach and a Career Coach at The Coaching Academy of North America, • She is a Certified Body Positive Therapist from the Body Positive Institute and a Certified Professional Consultant in the Intuitive Eating Approach from the American Organization of Intuitive Eating Professionals. • She is the Founder, the President, and the Consulting Trainer of UNIKAL Online Institute, NPO Association UNIKAL, and “Emotions & Eating” Academy. • Furthermore, Dr. Elisaveta Pavlova is a Member of the Senior Advisory Committee of iaedp™, and an ex-Board Member, and ex-Member of the International Board Advisory Committee of iaedp™ • A President of the International Chapter of the International Association for ED iaedp™ • A Professional Partner to the WHO (World Health Organization) Global Clinical Practice Network.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
