Leading with the heart inspires higher energy and commitment to meaningful change toward more successful outcomes for everyone.
Today, more than ever, organizations look to everyone, at all levels, to think and act like leaders. The key is to first create inner self-leadership, which ultimately will determine how people perform in their roles and help move the organization forward. Leading with the heart inspires higher energy and commitment to meaningful change toward more successful outcomes for everyone. Employee engagement, customer satisfaction, safety, and quality, are slipping in many organizations being challenged to do more with less. This is often because organizations are over-managed and under-led. High performing teams and organizations balance the “hard” discipline of systems, processes, and technology management on a “soft” base of effective people leadership. Every organization is ultimately only as good as its people. Organizations that succeed will be those where everyone across the organization is equipped to adapt to and excel in constant change.
Leadership is clearly the key to success. Strengthening those “soft skills” to build high-performing management teams and organizational cultures has always been important. In today’s turbulent times it’s critical. Despite all the talk about leadership and change, many “change fatigued” leaders struggle with just how to strengthen personal effectiveness and leadership. Today, more than ever, organizations look to everyone, at all levels, to think and act like leaders. The key is to first create inner self-leadership, which ultimately will determine how people perform in their roles and help move the organization forward. Leading with the heart inspires higher energy and commitment to meaningful change toward more successful outcomes for everyone.
As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
