Master proven interview techniques to spot behavioral red flags, avoid costly hiring mistakes, and protect your workplace culture from destructive candidates.
A single toxic hire can damage team morale, disrupt productivity, increase turnover, and expose an organization to significant operational and reputational risk. This practical course equips talent acquisition professionals, HR leaders, and hiring managers with the tools to identify behavioral warning signs before an offer is made. Through interview strategies, behavioral analysis techniques, and real-world hiring scenarios, participants will learn how to assess candidate fit beyond technical qualifications and recognize indicators of manipulative, disruptive, unethical, or high-conflict workplace behavior. Attendees will leave with actionable frameworks to improve hiring decisions, strengthen workplace culture, and reduce the long-term costs of poor hiring outcomes.
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Owner - President | Successful Interviewing Techniques - a Division of Highly Motivated Inc.
Don retired as Deputy Director Western Campus, North Carolina Justice Academy, and was formerly manager of the Investigations Center of the North Carolina Justice Academy. Don has law enforcement experience in rural and municipal law enforcement agencies and instructional areas including Interviewing, Detecting Deception, Rapport Building, Interrogation, Persuasion, Audit-Related Interviewing, Investigations, and Investigative Discourse Analysis. For over a period of 35 years, his interviewing instruction and investigative assistance has been provided to related professionals in 46 U.S States as well as Puerto Rico, The Virgin Islands, Belgium, France, Germany, Australia, New Zealand, Canada, Trinidad, Barbados, Singapore, Ireland, and England. In addition, he has provided training to Federal, State, and Local Criminal Justice Personnel, NATO Counterintelligence Personnel as well as private sector investigative and corporate security personnel. Don has his A.A.S. in Criminal Justice, from Davidson County Community College and a B.S. in Criminal Justice Administration, from East Tennessee State University. He has performed advanced studies at Eastern Kentucky University and has military experience with the US Army. He is a published author of 4 texts: Interviewing and Interrogation 2nd edition; Investigative Discourse Analysis 2nd Edition; Persuasive Interviewing; Fraud Related Interviewing and is editor of the interviewing focused newsletter, Hamlet’s Mind.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
