Leadership & Management Skills Training

Effective leadership isn’t about complex behavioral changes—it’s about mastering a few core characteristics that feel instantly familiar once understood. This course explores those essential qualities that define great leaders, helping you connect your natural passion and commitment to practical leadership skills.
Designed for emerging and experienced leaders alike, the course emphasizes techniques that are easy to grasp and apply. By focusing on what truly matters, you’ll be empowered to lead with confidence and become the kind of leader your team respects and deserves.

Engineer and Educator
Qualified in Engineering, IT, and Education, Jim Bruce has created and led teams in the automotive(US), engineering/construction (UK) and service industries (EU).
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.