We’ll explore communication tactics, how to navigate personalities, and how word choice and timing can make or break messaging.

What is your boss really saying? In this session, learn how to effectively decode your boss’ working style, interpret requests and questions, and communicate with your superiors in a way that gets the job done, earns mutual trust and strengthens relationships. We’ll explore communication tactics, how to navigate personalities, and how word choice and timing can make or break messaging.
Learning Objectives: This course objective is to provide an overview of best practices when faced with technology adoption decisions. Field of Study: Personal Development.

Crystal Clear Close
Headquartered in the heart of New York City, SkyStem delivers a powerful month-end close solution for organizations seeking to streamline their financial processes. The company’s flagship solution, ART, is an enterprise technology that helps CFOs and Controllers shorten the month-end close and the time to issue financials by automating balance sheet reconciliations, managing month-end tasks, performing flux and variance analysis, and providing insightful reporting. The web-based solution streamlines and eliminates up to 90% of manual activities while strengthening internal controls and corporate governance.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.