Everything You Need to Know to Be Effective as a New Leader
So here you are—you finally made it to leadership, and you couldn’t be prouder. But alongside that pride, there may be moments of uncertainty. Maybe you feel a bit over your head, unsure how to manage others effectively, or unclear on how to truly inspire your team. If you're asking yourself how to coach, delegate, or lead meetings people actually want to attend, you're not alone—and you're in the right place.
This course is designed for new or evolving leaders who want to strengthen their leadership foundation with practical, people-centered skills. You’ll learn how to motivate and coach your team, create a culture of accountability, and run productive meetings that build connection and momentum. With real-world tools and proven techniques, you’ll move from feeling overwhelmed to feeling empowered.
Corporate Psychologist, Life Coach, and Author of The Consummate Leader
I am Dr. Patricia Thompson, and I’m a corporate psychologist, coach, and author who has been working with motivated clients to help them uncover their strengths, find purpose in their life and work, and achieve their goals for over a decade. As a clinically trained psychologist who has worked in corporations, clinics, counseling centers, and hospitals, I know that our personal and professional lives are intertwined. So, I take a holistic approach to helping you to get the results you want in your life. With a blend of science, psychology, experience, and spirituality, our work together will transform your life.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
