Discover how to replace a culture of blame with trust and accountability. Learn to practice servant leadership to empower your team and drive exceptional results.
In this insightful course Adam Mendler interviews Janet Garcia, the CEO of PSI Services and President of ETS. Drawing from her dynamic career journey—which began in law before pivoting to executive leadership in the education technology sector—Garcia shares a masterclass on how to cultivate environments where teams truly thrive. She argues that the antithesis of high performance is a blame culture, and she offers practical strategies for leaders to move beyond fear-based management toward a model of trust, clarity, and empowerment.
The conversation delves deep into the evolution of Garcia's leadership style, specifically focusing on the concept of servant leadership. Learners will discover why the most effective leaders view themselves as working for their teams, rather than the other way around. Garcia explains how shifting your mindset to focus on removing obstacles for others can transform organizational output. She also discusses the critical importance of clarity in goal setting and the necessity of creating a safe space where calculated risks are encouraged rather than punished.
Throughout this course, participants will explore the following key learning outcomes:
Whether you are an individual contributor learning to lead without authority or a seasoned executive managing a global workforce, this course provides actionable advice on building a resilient and motivated organization. By adopting the principles shared by Janet Garcia, you will be better equipped to foster a culture of excellence that drives results while maintaining authenticity and humility.
Motivational & Leadership Speaker
Adam Mendler is a nationally recognized authority on leadership, renowned for his unique ability to deliver perspective-shifting insights shaped by interviewing more than 500 of America’s most successful leaders. The creator and host of the top-rated business and leadership podcast Thirty Minute Mentors, Adam regularly elicits insights from America's top CEOs, founders, athletes, celebrities, and political and military leaders. A keynote speaker to businesses, universities, and non-profit organizations, Adam has written extensively on business and leadership, having authored more than 70 articles published in major media outlets including Forbes, Inc., and HuffPost. A Los Angeles native and lifelong Angels fan, Adam teaches graduate-level courses on leadership at UCLA, serves on the board of UCLA’s Master of Applied Statistics & Data Science program, is an emeritus member of USC’s Board of Governors, and is an advisor to numerous companies and leaders.
CEO of PSI Services and President of ETS
Janet Garcia is a prominent business leader in the global assessment, licensure, and credentialing sector, currently holding leadership roles at both PSI Services and ETS. Key Roles and Responsibilities: President of ETS (Appointed Nov 2025): In this role, she oversees the integration and expansion of operations across the ETS enterprise. CEO of PSI Services: She continues to lead PSI Services LLC, which she has managed since 2017 and which was acquired by ETS in January 2024. Focus Areas: Her work emphasizes advancing assessments through AI, secure credentialing, and driving growth in education and learning technology markets. Background and Recognition: She was named one of the Top 20 EdTech CEOs of 2025 by Technology Innovators magazine. She has a strong background in business strategy, e-learning, and consulting. She is based in Washington, D.C.. Under her leadership, PSI and ETS deliver over 50 million assessments annually across more than 200 countries and territories.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
