Master the AODA Customer Service Standard for Accessibility Compliance
This course offers in-depth knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard, equipping students with the necessary insights to ensure compliance and deliver exemplary service. Covering the purpose and application of AODA, defining designated public sector organizations, and detailing the requirements for providers of goods and services, this course promises a comprehensive understanding of accessibility standards in Ontario. By the end, students will be well-versed in developing accessible policies, managing assistive devices, and fulfilling training requirements for staff.
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This course is ideal for human resources professionals, compliance officers, and customer service managers looking to enhance their understanding of AODA standards. No prior knowledge of accessibility standards is required, making it accessible for newcomers.
Health & Safety for B2B
Established in 2015, SafeBizz Solutions specializes in crafting comprehensive Health & Safety training courses tailored for B2B enterprises. With a focus on delivering high-quality, practical, and up-to-date content, SafeBizz Solutions addresses the unique safety challenges faced by businesses across various industries. Our expert instructors bring decades of experience in occupational health and safety, ensuring that our courses not only meet regulatory standards but also empower businesses to create safer work environments. From hazard identification and risk assessment to emergency response planning and compliance training, SafeBizz Solutions provides a wide array of courses designed to enhance workplace safety and protect the well-being of employees. Trusted by hundreds of companies worldwide, SafeBizz Solutions is dedicated to fostering a culture of safety and continuous improvement in every organization we work with.
Accessibility and Compliance Specialist
Dr. Ava Campbell is an experienced Accessibility and Compliance Specialist with over 15 years in the field of accessibility standards and regulations. She has worked extensively with public and private sector organizations to implement and adhere to the Accessibility for Ontarians with Disabilities Act (AODA). Dr. Campbell holds a Ph.D. in Disability Studies and has been a keynote speaker at numerous international conferences on accessibility and inclusive practices.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
