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Courses/Human Resources/Organizational Effectiveness

The Accidental Manager Problem. And How HR Fixes It

Master the HR strategies needed to rescue unprepared leaders, close the management skills gap, and transform your top performers into confident, highly capable managers.

Created byMatthew Wilkinson
BeginnerUpdated May 5, 2026
The Accidental Manager Problem. And How HR Fixes It

What You'll Learn

check_circleIdentify why new managers struggle and the business impact.
check_circleRecognize common early-stage leadership mistakes.
check_circleNavigate challenges when managing former peers.
check_circleDesign scalable, high-impact manager development programs.

About This Course

Most managers are promoted because they were good at their job—not because they were prepared to lead people.

The result is often inconsistent management, poor decision-making, and avoidable attrition.

This session explores one of the most common and costly organisational challenges and provides HR professionals with a practical blueprint for developing confident, capable managers at scale.

Your Instructor

Matthew Wilkinson
Matthew Wilkinson

Chief Learning Officer | AUTHENTIC LEARNING LTD

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star2 reviews

Matthew helps leaders and managers get better every single day. He has over 20 years of experience building and leading learning teams globally, with a recent focus on scaling US tech companies. In the past, he has led learning teams at Finastra, FreeNow, Unity and SymphonyAI. He has designed and delivered global leadership programmes. He holds an MA in Professional Education from the University of London and a Post Graduate Diploma in Psychology of Organisational Change from Heriot-Watt University. Matthew is based in the south east of England.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

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Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.