Stop micromanaging the problematic few and start empowering the reliable majority to build a high-performing, accountable culture rooted in absolute trust.

Too often in leadership and HR, our focus is on the small percentage of employees who underperform, resist change, or create challenges. We build policies, strategies, and entire management approaches around this minority—leading with caution, control, and correction. But what if we flipped the script? The 95% Rule challenges leaders to focus on the vast majority of employees who show up, work hard, and want to contribute. By leading with trust instead of fear, organizations unlock higher engagement, stronger teams, and greater success. This transformative shift redefines leadership and HR, fostering a culture where employees thrive and businesses grow.
This session is a game-changer for leaders and HR professionals looking to transform their organizations by focusing on the good that already exists.

Founder & CEO
Kyle Patrick Smith is a dynamic HR leader, sought-after speaker, and seasoned consultant with over 25 years of experience. As the founder of HRKyle, he provides expert consulting services in HR and leadership, specializing in leadership development, talent acquisition, employee engagement, and organizational success. Kyle also offers career and executive coaching, helping professionals at all levels achieve their goals. His engaging presentations deliver actionable insights tailored to each audience. With an academic background that includes an MBA in Human Resources, a Bachelor’s in Psychology, and an Associate’s in Business Management, along with additional education in Counseling, Performance Psychology, and Organizational Dynamics, Kyle brings a wealth of knowledge to his work. He is the author of “Recruiting is Easy” and “Get the Job You Love” and hosts the HRKyle Podcast, which is heard each week on most major podcast platforms.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.