When and How to Say No
Too many people feel stretched thin, constantly busy but still unable to do the things that truly matter to them. Traditional time management isn’t always enough. The real key is learning to say yes to the right things—and confidently say no to the rest. This course is designed to help you stop overcommitting and start taking control of your time and energy.
If you struggle to say “no” because you fear being seen as negative, letting people down, or missing out, this course will give you the tools to overcome those fears. You’ll learn practical strategies for setting healthy boundaries, communicating with clarity, and protecting your priorities without guilt. Say no with confidence—and say yes to a life you actually want.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
