Master essential skills in a proven, step‑by‑step formula to resolve any dispute confidently, maintain top talent, and keep your team moving forward.
Learn to navigate workplace conflict effectively with "Workplace Conflict Resolution in Six Steps." This course reveals how to transform challenging disputes into opportunities for positive growth and problem-solving.
Conflict is an inevitable part of professional life, but destructive outcomes often arise from a lack of structured process and essential skills. This program provides you with a clear, systematic framework designed for resolving conflict constructively in any workplace setting.
By mastering this adaptable process and honing your skills, you will gain the confidence and ability to effectively manage and resolve conflicts, fostering a more positive, productive, and just workplace culture for yourself and others.
You will gain proficiency in key areas, including:
Susan Deveney is the Head Instructor for all of the mediation certificate programs taught by Conflict Resolution Training. She has mediated family and business cases for more than 25 years. She has trained thousands of mediators across the U.S. and abroad. She is experienced in designing litigation prevention systems, mediating workplace, employment, partnership, commercial, real estate and other business disputes as well as complex marital dissolution disputes. Susan has extensive experience in federal and state regulatory, legal and political environments.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
