Sales skills and negotiation skills, a beginners guide to business development for the sales consultant.
Sales Skills & Negotiation Skills: Selling Masterclass is a step-by-step guide for aspiring sales consultants and business professionals looking to master the art of selling. Whether you're selling products, services, or your own ideas, this course provides the essential skills, strategies, and techniques needed to close more deals and communicate with confidence. Perfect for beginners, it covers everything from building rapport and handling objections to effective negotiation and persuasive communication.
Through practical lessons and real-world insights, you’ll learn how to unlock new business opportunities and avoid the missed chances that come from underdeveloped sales skills. By the end of this course, you’ll have the tools and mindset to sell with purpose, influence, and integrity — and begin your journey to becoming a master sales consultant.
Online Marketing Specialist
Mark runs an online training company called SME Heroes, which specialises in training on all things to do with sales, online marketing, management and his personal passion of photography. He has extensive experience with online business in various forms over the last 15 years and loves to share his hard won lessons and techniques for online business success. In addition he also has over 12 years experience in online retail and over 6 years experience as a commercial photographer. This means he has a deep breadth of experience which comes through in his courses which are always designed to be easy to understand and to pass on the skills he has learned in a practical way.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
