This course introduces Root Cause Analysis (RCA), a structured approach to identifying the underlying causes of problems and process gaps. You’ll explore key tools and techniques to uncover why issues occur, not just what happened on the surface.
Participants will also learn how to evaluate the impact of possible solutions, weighing the risks of taking action versus doing nothing. This course is ideal for anyone involved in problem-solving, quality improvement, or operational efficiency.
Dr. Adam Stoehr is a business excellence strategy expert and employee happiness researcher. He is one of Excellence Canada's primary facilitators and speakers. He researches and typically speaks about strategy, employee happiness, organizational excellence, customer experience, leadership, process improvement and all forms of quality management. Adam has delivered talks for more than 25,000 adults and has conducted more than 20 Canada Awards for Excellence award verifications since 2000. He has a PhD in Business Strategy from the University of the West of England, Bristol Business School. His published thesis explores the relationship between a strategic approach to quality and employee happiness. He also holds a Master of Business Administration (MBA) from the Rotman School of Management at the University of Toronto and a Bachelor of Business Administration (BBA) and French degree from Wilfrid Laurier University. He lives outside of Toronto with his wife and two children. Follow me on Instagram @ProfessorStoehr
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
