In this course you will learn how to fashion a professional practice in the post-pandemic era. Major topics include: People, Technology, and Best Practices.

COVID-19 created an unprecedented economic crisis that accountants were called upon to triage and stop continued economic bleeding.
Accountants had to help many business owners and colleagues make difficult business decisions that often went well beyond just finance. This webinar will explore what professional services will be like after the pandemic.
The content is broken into three major areas: People, Technology and Best Practices. You’ll explore leadership qualities including Trust, Purpose, Mindfulness, Nimbleness, Focus, and Diversity. These qualities combined with our core competencies of ethics and objectivity can play critical roles in driving better decision-making and organizational structure and performance. Looking at future technologies impacting professional practice in the rest of this decade, we’ll discuss Artificial Intelligence, 5G and 6G communications, and Augmented Reality. Finally, we’ll explore Best Practices.
We’ll discuss the three phases of the pandemic: Shelter-In-Place, Re-Opening, and Post-Pandemic. We’ll look at learning hubs for organizational learning and finish with some thoughts on how to be better prepared to easily pivot when confronted with the next disruptive event by applying what we’ve learned during the last year.

Dana R. (Rick) Richardson, CPA, CITP, CGMA Rick Richardson is Managing Partner of Richardson Media & Technologies, LLC, a multi-media and strategic technology consulting company. Prior to forming his current company, he had a 28-year career in technology with Ernst & Young, the last twelve years of which he served as National Director of Technology. Rick has been named to the “Technology 100” – the annual honors list of the 100 key achievers in technology in America and honored by the American Institute of CPAs with two lifetime achievement awards for his contributions to the profession in the field of technology. He has been named as one of the “Top 100 Influential People in Accounting” by Accounting Today magazine. In 2012, he was inducted into the Accounting Hall of Fame by CPA Practice Advisor magazine. In 2019, Marquis Who’s Who in America awarded Rick a Lifetime Achievement Award. He is a sought-after speaker around the world, providing his thoughts on the future of technology to thousands of business executives, professionals, community leaders, educators and students.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.