This program will help you learn how to answer the three most important questions for any strategy. What is your real problem? What is really causing it and what will really work to solve it?
Tired of strategies that miss the mark? This course equips you with a research-based, practical framework for identifying and solving real problems that make a lasting impact. Whether you're facing issues like change management, workplace conflict, or organizational inefficiencies, you'll learn how to cut through surface-level symptoms, uncover root causes, and apply strategies that truly work.
Through engaging lessons, you'll explore critical thinking techniques, problem analysis methods, and evidence-driven approaches to strategic planning. With a focus on actionable outcomes, this course will empower you to become a master problem-solver and effective change agent in both your professional and community environments.
Jennifer Hancock is the author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today and specializes in programs involving applied behavioral techniques focusing primarily on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
