Learn seven strategies for composing user-friendly emails and documents.
In this webinar, you will learn about the ways that readers absorb information in the 21st century. Whether you are writing to your clients or your colleagues, it is guaranteed that they are juggling emails, instant messages, and social media. Therefore, your readers will prefer to receive correspondence that is easy for them to review.
This course will cover seven strategies to make your emails and documents user-friendly.
Upon course completion, you will be able to:
• Determine the optimal length for your sentences • Lay out information in an effective order • Acknowledge the limits of a reader’s working memory • Identify how a reader’s knowledge of your subject matter impacts his or her ability to absorb your writing • Choose whether to refer to individuals and corporations by their names or by other labels, such as “taxpayer”, “Opco”, “transferor”, etc.
Please note:
This webinar is the same as Section 4 of the instructor's longer course, titled Business Writing for Accountants.
Ryan Standil leads seminars about effective written communication. He is a regular speaker at accounting firms, law firms, corporations, and governmental agencies. Ryan attended Western University, in Canada, where he graduated from the Ivey Business School and the Faculty of Law. After graduating, Ryan worked at a law firm in Toronto, focusing on corporate and commercial matters. Today Ryan owns and operates a seminar company, called Write To Excite. Ryan’s mission is to help professionals grow their income by improving their writing. Ryan is a frequent contributor to the leading newspaper in Canada, The Globe and Mail. Unsurprisingly, his columns can be described as “writing about writing.” To read one of Ryan’s columns, please visit https://www.writetoexcite.com/globeandmail.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
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