This course will examine the concept of digital fluency.

Reaching the Untethered Modern Learner
Today's learners are different. They are mobile, distracted, and accustomed to getting information on demand — Netflix-style convenience, Uber-style immediacy, Airbnb-style access from anywhere. For learning and development professionals, this shift raises an urgent question: how do you reach people who are no longer tethered to a desk, a classroom, or a fixed schedule?
This course explores practical, low-barrier strategies for designing learning experiences that meet modern learners where they are. Drawing on expertise in digital fluency and mobile learning, the instructor examines how tools like YouTube, micro-learning, SMS messaging, and chatbots can be combined with insights from neuroscience to create learning that is engaging, accessible, and more likely to stick.
Whether you work in a large organization with security constraints or as an independent consultant, this course will challenge you to rethink your design assumptions and find new ways to deliver learning that is interactive, relevant, and built for how people actually consume information today.
Learning Objectives
By the end of this course, participants will be able to:

As a Certified Training and Development Professional (CTDP) with years of experience working with associations, I am currently the Executive Director of the Institute for Performance and Learning or I4PL. Our purpose is to elevate the performance of the Canadian workforce.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.