Master every customer-side form in QuickBooks Online — from invoice to deposit, sales receipts to credit memos — and learn exactly when to use each, what to enter, and how each transaction hits your b
This course gives bookkeepers, accounting professionals, small business owners, and CPD candidates a complete, hands-on walkthrough of the customer (revenue) cycle in QuickBooks Online 2026. Working inside the free QuickBooks Online sample company file, you'll follow a structured workflow that mirrors how a real bookkeeper would set up, analyze, and process customer transactions — with both the balance sheet and the profit and loss statement open side-by-side so you can see, in real time, exactly what every form does to the books.
The course opens by mapping out the full customer cycle and helping you decide, cycle by cycle, whether your client should be on a cash or accrual basis — because that single decision drives which forms you'll actually use. You'll then tour the Sales Center (the customer hub for communicating with customers and chasing outstanding AR balances) before drilling into each individual form: the invoice, receive payment, and deposit sequence that defines the full accrual workflow; the sales receipt for cash-register-style businesses; the barter transaction for cashless exchanges; and the three "reversal" forms — credit memo (for bad debt and sales returns), refund receipt (when the customer has already paid), and delayed credit (a pending credit applied to a future invoice).
For every form, you'll learn the same three things: when you should use it (and when you shouldn't), how to enter the data efficiently, and the precise impact on the financial statements — so by the end, you can look at any customer transaction and know instantly which form to reach for and what the journal entry behind it really looks like. Throughout the course, you'll also pick up practical guidance on choosing your bookkeeping niche, where bank feeds fit into the customer cycle, and how industry type changes the way you manage customers and track revenue.
By the end of this course, you'll be able to confidently process the entire revenue cycle in QuickBooks Online — from the moment a sale is earned to the moment the deposit clears the bank — and handle the trickier reversal scenarios that trip up most new bookkeepers.
CPA, CGMA, M.S. Tax, CPI
Through working with students from many different schools, Mr. Steele has learned best practices for helping people understand accounting fast. Learning new skills and finding the best way to share knowledge with people who can benefit from it is a passion of his. Mr. Steele has experience working as a practicing Certified Public Accountant (CPA), an accounting and business instructor, and curriculum developer. He has enjoyed putting together quality tools to improve learning and has been teaching, making instructional resources, and building curriculum since 2009. He has been a practicing CPA since 2005. Mr. Steele is a practicing CPA, has a Certified Post-Secondary Instructor (CPI) credential, a Master of Science in taxation from Golden Gate University, a Bachelor’s Degree in Business Economics with an emphasis in accounting from The University of California Santa Barbara, and a Global Management Accounting Designation (CGMA) from The American Institute of CPA (AICPA). Mr. Steele has also authored five books that can be found on Amazon or in audiobook format on Audible. He has developed bestselling courses in accounting topics including financial accounting and QuickBooks accounting software. In addition to working as an accountant, teaching, and developing courses Mr. Steele has helped create an accounting website at accountinginstruction, a YouTube channel called Accounting Instruction, Help, and How Too, and has developed supplemental resources including a Facebook Page, Twitter Page, and Podcasts that can be found on I-tunes, Stitcher, or Soundcloud. Mr. Steele's teaching philosophy is to make content applicable, understandable, and accessible. Adult learners are looking for application when they learn new skills. In other words, learners want to be able to apply skills in the real world to help their lives. Mr. Steele’s formal accounting education, practical work experience, and substantial teaching experience allow him to create a curriculum that combines traditional accounting education with practical knowledge and application. He accomplishes the goals of making accounting useful and applicable by combining theory with real-world software like Excel and QuickBooks. Many courses teach QuickBooks data entry or Excel functions but are not providing the real value learners want. Real value is a result of learning technical skills like applications, in conjunction with specific goals, like accounting goals, including being able to interpret the performance of a business. Mr. Steele makes knowledge understandable by breaking down complex concepts into smaller units with specific objectives and using step by step learning processes to understand each unit. Many accounting textbooks cram way too much information into a course, making it impossible to understand any unit fully. By breaking the content down into digestible chunks, we can move forward much faster. Mr. Steele also makes use of color association in both presentations and Excel worksheets, a learning tool often overlooked in the accounting field, but one that can vastly improve the speed and comprehension of learning accounting concepts. The material is also made understandable through the application of concepts learned. Courses will typically demonstrate the accounting concepts and then provide an Excel worksheet or practice problems to work through the concepts covered. The practice problems will be accompanied by an instructional video to work through the problem in step by step format. Excel worksheets will be preformatted, usually including an answer tab that shows the completed problem, and a practice tab where learners can complete the problem along with a step by step presentation video. Mr. Steele makes learning accounting accessible by making use of technology and partnering with teaching platforms that have a vision of spreading knowledge like CPDformula.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
