Learn easy ways to adapt your writing to the way people read and the devices they read on.
With over 430 billion emails sent every day, email remains the most vital—and most frustrating—form of business communication. In this webinar, the first in a series on business and professional writing, you’ll learn practical strategies to make your messages stand out. You’ll discover how to adapt your writing style to the way people read today and the devices they use, ensuring your communications are seen and acted upon.
The course will cover how to craft effective subject lines, structure information for maximum impact, and position key details where your audience will notice them. By making small but powerful adjustments, you’ll write emails and messages that rise above the noise and get the results you want.
Senior Lawyer, Editor, and Lean Practice Management Advisor, Gimbal Canada Inc.
Karen is a lawyer and Lean Six Sigma Black Belt with over 20 years of international experience in corporate-commercial, regulatory, and education law. She is a co-founder of and principal at Gimbal Lean Practice Management Advisors, specialists in Lean and continuous improvement in legal and business processes in professional service firms and public sector institutions. Karen offers clients a powerful combination of legal experience and process improvement skills. Since founding Gimbal, she has taught Lean thinking and process improvement to thousands of lawyers and other professionals across North America and, in February 2020, she’ll be teaching a course on legal innovation and technology at McGill’s Faculty of Law. She speaks and writes regularly on the application of Lean in the legal profession, and facilitates projects that improve the practice and the business of professional service firms. Karen worked for years as a professional editor. She teaches powerful writing and editing techniques to business professionals who want to communicate clearly and concisely with their clients and colleagues. Education: B.Sc. (Honours) from Queen's University at Kingston, Ontario. Bachelor of Common Law (LL.B.) and Bachelor of Civil Law (B.C.L.) from McGill University’s Faculty of Law. Certified Lean Six Sigma Black Belt and Lean Six Sigma Sensei from Villanova University. Karen was a member of the Quebec Bar for over 20 years.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
