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Courses/Human Resources/Management Skills

Process That Leads Vs. Manages Performance

This course explores the urgency to revamp performance management processes and systems. It explains why there is a trend to transform performance management in most high-performing organizations.

Created byLepora Flournoy
4.5
(6 reviews)
IntermediateUpdated Jun 23, 2025
Process That Leads Vs. Manages Performance

What You'll Learn

check_circleUnderstand the importance and urgency of modernizing performance management processes.
check_circleIdentify current trends in performance management within high-performing organizations.
check_circleExplore best practices for effective performance management and employee development.
check_circleLearn a step-by-step model for implementing performance management improvements.

About This Course

Explore "Process That Leads Vs. Manages Performance" and transform your approach to talent development.

This course addresses the growing dissatisfaction with traditional performance evaluation, demonstrating why many organizations are moving away from antiquated systems. We'll delve into the foundational reasons for this shift, exploring the impact of a dynamic marketplace, evolving workforce demographics, and the digital age on performance management.

You will learn to:

  • Understand the holistic Next Gen People Organization Analysis model for strategic improvements.
  • Identify the pitfalls of conventional performance evaluations and the urgency for modern solutions.
  • Implement 10 proven principles for effective performance management, including fostering immediate feedback, transparency, and employee empowerment.
  • Develop a comprehensive action plan for improving performance processes, encompassing strategic vision, technology integration, and cultivating managerial competencies.
  • Navigate your organization through the Performance Management Maturity Model, evolving towards collaborative ownership and continuous development.

Shift from merely managing performance to actively leading it, fostering a culture of growth, engagement, and sustained excellence.

Your Instructor

Lepora Flournoy
Lepora Flournoy

CEO of Nextgen People, Executive Coaching, Leadership Coaching and Talent Management Services

menu_book5 courses
star259 reviews

Dr. Lepora is CEO of Nextgen People, a Talent Management Services Company, and an Executive Coach with over 25 years of experience and more than 20 years working directly with the C-Suite to improve business results. Dr. Lepora provides a success-oriented approach for clients. Although she is challenging, she is supportive and quickly inspires trust from her clients. Her coaching work is enhanced by her business and organization experience which includes leadership positions in Airlines and Aviation, Financial Services, Staffing, and Consulting. Her work includes a wide range of industries. Clients have included Delta Air Lines, AT&T, Capitol Blue Cross/ Blue Cross Blue Shield, and Randstad, among others. She has worked with leaders across the globe including Europe, Latin and South America. Dr. Lepora’s style is holistic but targeted. She appreciates the importance of specificity in goals yet understands the impact of interdependent factors. She challenges high-achieving leaders to be even greater. She helps them to understand how their personal and professional skills and behaviors positively or negatively impact their organization’s strategic objectives. Her academic education includes Management, Organization Behavior, and Psychology. Further training and certifications include Center for Creative Leadership (CCL) Leadership and Benchmarking Assessments, Strengths Finders, DISC Assessment, Prosci Change Management, Situational Leadership, SHRM-SCP, SPHR, Six Sigma Black Belt, CSM, PMP Dr. Lepora is also a Keynote Speaker, Facilitator, Author, reads French, speaks basic French and is currently learning Spanish.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

4.5
Student's Choice
6 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.