In this course you will learn basic plain language communication skills and techniques that can help you improve your communication.
Clear, concise communication is essential in every professional setting—and this course teaches you how to master it using plain language principles. Designed for anyone who wants to improve their writing and communication skills, this course provides a step-by-step guide to simplifying complex information without losing meaning or impact.
Topics include identifying your audience, choosing everyday words and phrases, writing short and direct sentences, using active voice, incorporating visual aids and lists, and avoiding nominalizations. Real-life examples and practice opportunities are provided throughout the course, helping participants immediately apply what they’ve learned for more effective, reader-friendly communication.
Lead Instructor, FCPA, FCA
Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
