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Courses/Human Resources/Team Building & Management

Performance Management That Actually Improves Performance

Transform outdated annual reviews into a continuous feedback engine that motivates your team, aligns employee goals, and drives measurable business results.

Created byMatthew Wilkinson
BeginnerUpdated May 12, 2026
Performance Management That Actually Improves Performance

What You'll Learn

check_circleExplain why traditional performance management approaches fail.
check_circleDistinguish between performance processes and outcomes.
check_circleEmbed continuous feedback into everyday management.
check_circleApply practical frameworks to drive real performance improvement.

About This Course

Most performance management systems don’t improve performance. They create admin, frustration, and disengagement.

This session challenges traditional approaches and focuses on what actually drives performance in modern organisations.

The shift is simple. from process to behaviour: from annual reviews to continuous conversations.

Key Topics Discussed:

  • The Failure of Traditional Systems
  • The Pitfalls of Traditional Processes
  • Why Annual Reviews Fall Short
  • What Truly Matters for Performance
  • Building a Culture of Continuous Feedback
  • The SBI Feedback Framework
  • Effective Structure for One-to-Ones
  • What HR Needs to Stop Doing
  • Informal Feedback vs. Broad Corporate Goals
  • Managing Micromanagement
  • The Mindset Shift to Performance Partner
  • Managing New Hire Performance
  • Evaluating Organizational Values and Addressing Bias

Your Instructor

Matthew Wilkinson
Matthew Wilkinson

Chief Learning Officer | AUTHENTIC LEARNING LTD

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star2 reviews

Matthew helps leaders and managers get better every single day. He has over 20 years of experience building and leading learning teams globally, with a recent focus on scaling US tech companies. In the past, he has led learning teams at Finastra, FreeNow, Unity and SymphonyAI. He has designed and delivered global leadership programmes. He holds an MA in Professional Education from the University of London and a Post Graduate Diploma in Psychology of Organisational Change from Heriot-Watt University. Matthew is based in the south east of England.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

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Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.