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Courses/Human Resources/Management Skills

People-Centric Skills 2.0

Next Level Communication Skills

Created byDanny Goldberg
4.2
(11 reviews)
IntermediateUpdated Feb 26, 2021
People-Centric Skills 2.0

What You'll Learn

check_circleUsing Emotional Intelligence effectively in a modern work environment
check_circleChoosing the Optimal Mode of Communication to Use Based on Factors
check_circleHow to Influence Change through Communication
check_circleUtilizing the STARS Method for Thinking Quickly on Your Feet!

About This Course

Unlock your full potential in the modern professional landscape with "People-Centric Skills 2.0." This course delves into essential interpersonal and communication abilities, recognizing that technical prowess combined with strong human skills drives true success and career advancement.

Through practical insights and actionable strategies, you will significantly enhance your emotional intelligence, learning to understand and manage your own emotions while effectively perceiving and responding to others. Develop superior communication techniques, mastering focused listening, asking impactful questions, and articulating your thoughts with both flexibility and authenticity. The course also equips you to strategically choose optimal communication modes for various situations, particularly when sensitive or emotional messages are involved.

Furthermore, you'll gain expertise in influencing change through effective communication, understanding how to navigate resistance and foster buy-in. Learn the powerful STARS method for thinking quickly on your feet, enabling you to respond confidently and intelligently in challenging scenarios.

By the end of this course, you will be able to:

  • Harness emotional intelligence to manage stress, build stronger relationships, and make informed decisions.
  • Improve your listening, questioning, and overall communication skills for clearer and more impactful interactions.
  • Select the most effective communication channels for diverse professional contexts.
  • Lead and influence organizational change with greater transparency and effectiveness.
  • Think and respond adeptly under pressure, showcasing confidence and competence.

Elevate your ability to connect, lead, and thrive in any environment. Master the people-centric skills that truly differentiate leaders in today's world.

Your Instructor

Danny Goldberg
Danny Goldberg

Internationally-Recognized Speaker on Internal Audit, IT Audit and People-Centric Skills

menu_book18 courses
star762 reviews

Danny M. Goldberg is the Founder of GoldSRD (www.GoldSRD.com), a leading provider of Staff Augmentation, Executive Recruiting and Professional Development services. Danny is a well-known speaker on internal auditing and People-Centric Skills, co-authoring and coining the term People-Centric Skills: Communication and Interpersonal Skills for Internal Auditors, via Wiley Publications. This is the first book published specifically to address the wide-ranging topic of communication skills for internal auditors. It has been offered through the IIA and ISACA bookstores since July 2015 and has sold over 4,000 copies. People-Centric Skills, 2nd Edition, the follow-up to this critically acclaimed book is due out in July 2020. Danny has over 22 years of professional experience, including five years leading/building internal audit functions. Danny was named as one of the Fort Worth Business Press 40 Under 40 for 2014. He is a thought-leader in the profession, recognized through his numerous articles in trade magazines and consistent rating as a top speaker in the industry. Mr. Goldberg is also accredited as the Professional Commentator of the Bureau of National Affairs - Internal Audit: Fundamental Principles and Best Practices (Professional Commentator). This book was authored by renowned audit scholars Curtis C. Verschoor and Mort A. Dittenhofer – co-author of Sawyer’s Internal Auditing. Mr. Goldberg is an active member of the Institute for Internal Auditors, both at a local and national level. Leadership roles include: • Current IIA Dallas Chapter Board Member and Programs Committee Co-Chair • Former IIA Fort Worth Chapter Board Member and Programs Committee Co-Chair • Former Member of the IIA North America Learning Committee (2015) • Former Volunteer Chairman of the American Lung Association (2014) • Former Audit Committee Chairman/Director at numerous religious organizations

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

4.2
Student's Choice
11 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.