Having Powerful Conversations That Create Trust
In this course, we're going to focus on the critical aspects of having powerful conversations. In this course, you'll learn how to address breakdowns with people, how to talk about things that are taboo, and how to create trust in any circumstance. That means how to listen better, how to ask better questions, and have more effective conversations. The exercises in this course will give you deeper insights into who they are and you can provide the most value and have those relationships flourish and provide the most value for both of you.
Shaun serves as a creative strategist for organizations that prioritize human development and engagement in their goals for growth. Currently as President of Optimal Trust, Shaun implements systems that promote cultures of trust and belonging where true innovation can flourish and add to the bottom line. He is also a leader and coach for Exponential Individuals. When he is not working and can be found practicing mindfulness on mats through JiuJitsu and yoga and fundraising for women and children in the red light district in Kolkata.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
