A practical framework to structure effective one-to-one meetings that build trust, improve performance and create more meaningful conversations with your team.
One-to-one meetings are arguably the most powerful tool in a manager's arsenal, yet they are frequently underutilized or conducted inefficiently. In A Manager's Guide to Effective One-To-One Meetings, we cut through the noise to provide you with a practical blueprint for mastering these essential interactions. This course is designed to help leaders at all levels move beyond simple status updates and transform their check-ins into meaningful sessions that drive performance and engagement.
Drawing on the core pillars of effective management, this course explores the critical communication skills required to approach, structure, and run meetings that individuals actually WANT to attend. You will learn how to create a safe space for open dialogue, ensure mutual alignment on goals, and create a professional relationship built on trust and consistency. By shifting the focus from micromanagement to coaching, you can unlock the full potential of your direct reports.
Throughout this course, participants will explore the following key topics and learning outcomes:
Whether you are a new manager finding your footing or an experienced leader looking to refine your management style, this course provides the insights needed to turn your one-to-one meetings into the most valuable time of your week.
Behavioral psychologist, international speaker & trainer
Andy Edwards is an inspiring and motivating international speaker and trainer who delivers memorable presentations and workshops on business relationships, understanding others, influence, attitude, and teams. Having studied marketing and lectured on the CIM Marketing Diploma, he further qualified in behavioural psychology, and has a National Diploma in coaching. Andy is qualified to deliver several psychometric instruments and has an excellent knowledge of other psychological and communication models including Neuro-Linguistic Programming (NLP). His books include: Why Can't People Be More Like Me?! (using simple psychometrics to understand self and others); LEADERSH*T (what your followers REALLY think of your leadership and how to change their minds); and Beyond Mars and Venus (a look at personal relationships through behavioural psychology). He has spoken in 14 countries and has worked with many commercial household names including JP Morgan, Stannah, Co Op, De Vere, Barclays, Simply Health, Sony and British Gas (to name but a few). In the public sector, Andy has worked with The NHS, The British Embassy (UAE), The Highways Agency, The National Apprenticeship Service, Business Link, Primary Care Trusts, and many local authorities. A sought-after keynote speaker, MC, masterclass presenter, trainer and coach, Andy is regularly booked for national conferences, staff conventions, away-days and AGMs for talks which are motivational, engaging, thought-provoking and fun. Andy is married to Ali and they live in Dorset, on the south coast of the UK, with their daughter, Rosie. He also has two grown-up sons of whom he is immensely proud. When not working, catch him on the golf course or ruining his garden with the opposite of green fingers.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
