Develop essential skills to communicate with impact, build rapport, and navigate diverse perspectives in professional and personal settings.
Mastering effective communication is essential for personal and professional success. This course, "Mastering the Art of Communication: Unlock Potential," delves into the fundamentals and nuances of communication.
From understanding diverse perspectives to improving active listening skills and recognizing the impact of body language, participants will gain valuable insights and practical tools to enhance their interactions. The course emphasizes the importance of rapport building, managing tone and pace of voice, and understanding how to communicate in ways that inspire and motivate others.
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Maura works with leaders and executives to empower teams and individuals, increase performance and reduce turn over leading to enhanced professional and organisational success.
Leadership & Executive and Team Coach, Trainer and Facilitator Thought Leader on Collaborative Leadership & Team Development Author: The Collaborative Nature of Coaching: Basic Skills for Managers, Leaders, Life & Executive Coaches https://www.amazon.co.uk/dp/B099KKKP35 https://www.linkedin.com/in/mauradolan1/ • Executive Coaching Experience – Maura is a Business and Behavioural Psychologist, AFC (Accredited Fellow of Coaching) with the IAPC&M and an accredited Senior Practitioner with the EMCC. Highly Experienced full-time Leadership & Executive Coach/Confidant/ Trainer & Facilitator with over with over 30,000 documented coaching and facilitation hours spanning 20 years’ experience coaching at C Suite to Middle Management High Potential Level. • Maura's coaching practice is complemented by her broader work on developing leaders, teams and organisations. She designs and leads development programs to deliver sustainable change and performance improvement. • Maura’s clients include State and Semi-State Sector, Multi-national, and indigenous Irish companies, such as HSE, AGS and Revenue, Not-For-Profit, Academic, Financial Institutions, Pharmaceutical, Construction, Retail, Marketing/Branding, FMCG, Professional firms and Family Businesses. • Works regularly with Senior Management with her own private clients and as an Executive Coaching associate on Leadership Development Programmed with the IMI and other contracting organisations. • Coaching Focus: o Releasing potential, enhance high-performance through developing awareness and strategic thinking for senior leadership and teams to achieve stellar results o Working with leaders/managers to support their teams to develop a growth mindset in fast paced, constantly changing environments o Developing Positive Intelligence and Mental Mastery, Exploring limiting beliefs, behavioural awareness and emotional intelligence skills, that limit performance, professional and personal success and well-being o Managing difficult conversations and Improving interpersonal relationships with staff/employees o Enhanced delegation, prioritisation of work and time management Testimonials from Clients ‘Maura is an excellent listener and brilliant at making you work through a problem and allowing you find a solution through careful guidance, nudging and patience. Sometimes though she will force you to call out the obvious and get out of your own way, she does this is in a personable good natured and brilliant way in what are often tense situations’. MD of Irish Subsidiary of Media/Branding Multinational Company ‘I have worked with Maura over the last two years recently transitioning from a SLT role to the role of Managing Director. The goals in our sessions have covered all aspects of leadership development including influencing and taking an active role at board level. She understands the world I operate in, has a high level of emotional intelligence with high integrity – important as we talk about many confidential topics. She sends extra materials and is available for phone/email conversations if the need arises’ MD of Irish Retail/Manufacturing company. ‘I worked with Maura over a 2-year period when transitioning from a SLT role to a Director role. Maura worked with me in restructuring resources, managing relationships in a complex environment, developing delegation and communications strategies’ Director, Distribution Centre, Mulit-national Logistics company ‘I successfully completed the Advanced Diploma in Life & Executive Coaching & Mentoring with Maura Dolan. Congratulations Maura on an excellent course, this course is not only for those who wish to work in the area of coaching but for anyone who communicates on a regular basis, be it in a business or voluntary capacity – learning how we process information in different ways, set and achieve goals and understand what holds up back from achieving successful outcomes’ M McCaffrey, Director, Print Profile Ltd ‘I completed executive coaching and training with Maura, Maura combines a real depth of understanding and subject matter expertise with a lively and interactive style which works really well’ Barbara Morrissey General Manager, Teflin Ireland (Telefonica) References available on request • 6 Team Conditions, Practitioner (Level 1 Team Diagnostic Survey & 6 Conditions of Team Effectiveness Framework) • Certified a Positive Intelligence (PQ) and Mental Fitness Coach (CPQC) -The first Coach in Ireland to achieve this certification and one of the first 14 coaches worldwide to achieve certification • Higher Diploma in Psychology (Hons) Level 8 • Post Graduate Diploma in Executive Coaching Level 9 • Masterclass certification in Team Coaching • Certificate in Training & Continuing Education, NUI Maynooth • Business Practitioner NLP, Irish Institute of NLP • Counselling Skills, NUI Maynooth Psychometric Qualifications: • ECR Emotional Capital Report, Roche Martin, 2016 (2 days) • Cert for Occupational Ability and Occupational Personality, British Psychological Society, 2011, (45 hours) • EQi and EQi 360 Certification, MHS Systems Inc, 2007 (45 hours) • DiSC, Everything DiSC Training Company, 2006 (45 hours) Diploma in Accounting & Finance (ACCA) - 1989 Institute of Chartered Secretaries & Administrators (ICSA) – 1985 Accredited Fellow of Coaching IAPC&M (International Authority for Professional Coaching & Mentoring) Accredited Senior Practitioner EMCC (European Mentoring & Coaching Council) Member of AC (Association for Coaching) Member of PSI (Psychology Society of Ireland) Member of BPS (British Psychological Society) Member of Institute of Directors in Ireland
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
