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Courses/Office Productivity/Microsoft

Mastering Outlook 365 - Expert (2025)

There is more to Outlook than just email. Learn how to use expert-level features of Microsoft’s powerful productivity tool.

Created byBigger Brains
5.0
(6 reviews)
AdvancedUpdated Jan 27, 2026
Mastering Outlook 365 - Expert (2025)

What You'll Learn

check_circleCustomize Outlook panes and views.
check_circleWork offline and set preferences for downloading headers and items.
check_circleManage RSS feeds.
check_circleAdd Loop Components to a message.
check_circleReduce mailbox size and attachment sizes.
check_circleSet Quick Actions options.

About This Course

Learn how to optimize the features of Outlook 365 to skillfully organize messages and improve communication and scheduling.  

In this course, Microsoft expert Vicky Drewa will show you how to use many of the advanced features built into Outlook to help you work with multiple users and accounts. These include setting up profiles, managing multiple accounts, delegating permission levels, and viewing shared folders. By reviewing the many options and settings available for email and calendars, you will be able to customize your Outlook environment so it works best for you. You’ll also learn how to set preferences for working offline or on slow connections.   

Are you looking for some time-savers? Learning how to use add-ins, templates, and advanced search techniques will help you work more efficiently and effectively. Customizing flags and Quick Action options will help you keep track of tasks based on your emails.

Wondering how to manage all your emails? Vicky will show you some great tips on cleaning up your inbox using archiving and the Clean Up feature, as well as how to customize policies and retention settings for individual emails and folders. You will also learn how to customize business cards and share contacts in multiple ways.

Improve your Outlook expertise by becoming more proficient in using many of the tools and features Outlook has to offer.

Topics covered include: 

  • Changing options for language settings, read receipts, editor settings, and signatures.  
  • Customizing Outlook panes and views.   
  • Managing RSS feeds.   
  • Adding and managing add-ins, such as Viva Insights and DocuSign.   
  • Delegating folder access and setting delegate permission levels.   
  • Creating a search folder from default categories or a custom search folder.   
  • Reducing mailbox size and attachment sizes.  
  • Using Clean Up Conversations and Clean Up Folder to delete redundant messages.   
  • Assigning retention policies for email folders and messages.   
  • Changing calendar meeting and display options.   
  • Importing and exporting a contact list in CSV file format and mapping fields.  

Enjoy award-winning HD content in the “Uniquely Engaging”™ Bigger Brains Teacher-Learner style!

Your Instructors

Bigger Brains
Bigger Brains

Powering Productivity, One Brain at a Time!

menu_book116 courses
star3,794 reviews

Combining TV-style video production with modern graphics and animation, Bigger Brains courses are popular with both learners and training professionals around the world. Our top teachers and subject matter experts have real-world experience and create the most realistic and comprehensive training courses possible. Bigger Brains courses are built in a unique “Teacher/Learner” style, featuring two people on camera to recreate some of the interactivity and physiological benefits of classroom training, including dialogue, humor, and practical use case examples. This Uniquely Engaging™ video-based format is more enjoyable and more effective than traditional eLearning formats.

Vicki Drewa
Vicki Drewa

Instruction & Development Specialist

Experienced elementary educator with specialties in Science and English Language Arts. Demonstrate experience in creating and delivering professional development. Excellent organizational, classroom management, and leadership skills.

Luco Pierre
Luco Pierre

Founder of The Actors' Property Agent, LLC | GHREA President | Chair of the Youth Development Committee of HANA

As a licensed Realtor® in the state of Georgia, I represent the well-known and multi-state brokerage Village Premier Collection! I serve clients in Atlanta and its surrounding suburbs. I am able and willing to help any clients in the state of Georgia. I have the ideal foundation for helping you rent, rent-to-own, buy, and sell properties. Also known as the Actors' Property Agent, I provide my clients “The Red-Carpet Experience” going above and beyond to ensure the smoothest possible transaction. My memberships include the National Association of Realtors, Georgia Association of Realtors, and the Affordable & Equitable Housing Committee. Determination and resilience best mark my reputation. I work diligently for my clients. Any connections needed for your transaction including a multistate brokerage, real estate attorneys, photographers, contractors, appraisers, and more I have ready to serve. Who better to help you with your next major move?!

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

What Students Are Saying

5.0
Student's Choice
6 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.