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Courses/Office Productivity/Microsoft

Mastering Outlook 365 - Basics (2025)

There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool.

Created byBigger Brains
BeginnerUpdated Jan 22, 2026
Mastering Outlook 365 - Basics (2025)

What You'll Learn

check_circleNavigate and customize the Ribbon and Quick Access Toolbar.
check_circleCustomize a view.
check_circleAdd and format message text.
check_circleSet delivery options.
check_circleAttach a file to an email or other Outlook items using multiple methods.
check_circleHandle incoming attachments.

About This Course

There’s more to Outlook than just email. Learn how to use the many features of Microsoft’s powerful productivity tool.

Few things have a greater impact on your productivity than how you use Outlook. Too many people waste time on unnecessary tasks when they could be taking advantage of the many features embedded in Outlook.

In this course, Microsoft expert Chip Reaves will show you how to customize Outlook to fit how you work, as well as shortcuts to streamline how you create, and manage messages. You’ll also learn tricks to help you schedule meetings and track responses, along with how to use your contacts effectively. Brush up on your Outlook skills so you can become more efficient using many of the tools Outlook has to offer.

Your Instructors

Bigger Brains
Bigger Brains

Powering Productivity, One Brain at a Time!

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Combining TV-style video production with modern graphics and animation, Bigger Brains courses are popular with both learners and training professionals around the world. Our top teachers and subject matter experts have real-world experience and create the most realistic and comprehensive training courses possible. Bigger Brains courses are built in a unique “Teacher/Learner” style, featuring two people on camera to recreate some of the interactivity and physiological benefits of classroom training, including dialogue, humor, and practical use case examples. This Uniquely Engaging™ video-based format is more enjoyable and more effective than traditional eLearning formats.

Chip Reaves
Chip Reaves

Founder of Bigger Brains

Bigger Brains Founder and President Chip Reaves is a serial entrepreneur who has started five successful IT companies. An Atlanta native, Chip began fixing computers for small businesses in the 1980s while studying Computer Science at Georgia Tech. Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has been interviewed on TV and other major media on topics related to small business technology and entrepreneurship, including ABC News, BusinessWeek TV, The Wall Street Journal, and The New York Times, and is a member of Jim Blasingame’s “Brain Trust” on SmallBusinessAdvocate.com and has taught a variety of courses both live and recorded.

Credit Information

Do these courses count toward my professional development requirements?

This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.

If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.

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Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.