This course provides practical skills to regularly give recognition and constructive feedback, conduct effective appraisals and continuously improve. You will learn to welcome and encourage feedback.
Feedback should be two-way. We should give and receive feedback. Appropriate feedback is professional and balanced. No feedback should be a personal attack. Feedback at work should be open and respectful. Sharing feedback creates a more harmonious workplace where people work together more effectively.
Everyone needs an understanding of how their performance is measured, and the context for the successful delivery of their roles. You will learn how to give immediate recognition and feedback, accept feedback, be creative and constructive with both recognition and criticism, and the importance of regular performance appraisals. This course provides documentary case examples filmed in best practice organizations, demonstrating ways in which organizations and individuals can improve recognition and feedback.
Once the program is completed, you will have learned that people respond best to constructive feedback that is both specific and helpful, and that people thrive on positive feedback and recognition. You will have learned the importance of regular appraisals, discussion and agreement on career and performance goals. Be inspired to give recognition and quality feedback to your team.
Learn to give feedback to your manager. Prepare for the conversation. Be clear and appropriate. Be honest and specific.
We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful, and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.
Appraisals must be constructive and everyone needs to be prepared to listen to feedback on their work. When you are giving performance appraisals, be honest but also specific and constructive.
Once this course is completed, you will have learned that it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting. You will have learned about the value of self-assessment and managers' assessment, as well as an ongoing development culture with planning and agreeing on goals, KRAs (Key Result Areas), and KPIs (Key Performance Indicators). You will implement ongoing feedback so there are no surprises.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
