Protect your organization and your people with a rigorous, fair, and legally defensible investigation process.
This course offers a practical, experience-driven guide to conducting workplace investigations. Through a candid conversation with a senior HR executive, learners gain insight into the full investigation lifecycle — from receiving an initial allegation to communicating findings and preventing retaliation. Drawing on real-world examples from a large multi-site healthcare organization, the course addresses how to document complaints, select and scope investigations, interview parties effectively, assess credibility, maintain confidentiality, and build the organizational culture that makes investigations more likely to succeed.
Motivational & Leadership Speaker
Adam Mendler is a nationally recognized authority on leadership, renowned for his unique ability to deliver perspective-shifting insights shaped by interviewing more than 500 of America’s most successful leaders. The creator and host of the top-rated business and leadership podcast Thirty Minute Mentors, Adam regularly elicits insights from America's top CEOs, founders, athletes, celebrities, and political and military leaders. A keynote speaker to businesses, universities, and non-profit organizations, Adam has written extensively on business and leadership, having authored more than 70 articles published in major media outlets including Forbes, Inc., and HuffPost. A Los Angeles native and lifelong Angels fan, Adam teaches graduate-level courses on leadership at UCLA, serves on the board of UCLA’s Master of Applied Statistics & Data Science program, is an emeritus member of USC’s Board of Governors, and is an advisor to numerous companies and leaders.
Senior Vice President, Human Resources
As Senior Vice President of Human Resources at Recovery Centers of America, Shelly plays a key role in shaping the organization’s workforce strategy. She leads talent acquisition efforts, provides strategic hiring insights, and oversees HR operations across corporate, inpatient, and outpatient teams. Additionally, she directs employee education, training, and development to cultivate a strong and engaged workforce. Before joining RCA, Shelly held senior leadership roles at Tower Health, managing HR systems for Phoenixville, Brandywine, and Chestnut Hill hospitals, as well as the Memorial Hospital of Salem County. With extensive experience in hospitals, physician practices, and ambulatory services, she has successfully led succession planning, training and development, compliance, policy management, compensation, onboarding, benefits administration, performance management, and fair hiring practices. Shelly holds a Bachelor of Science in Organizational Management from Wilmington University and a Master of Science in Human Resources Management from the Fox School of Business at Temple University. Passionate about addiction services, Shelly deeply values the dedication of RCA’s staff, who make it their mission every day to change lives. Her commitment to building high-performing teams ensures RCA continues to provide exceptional care while fostering a supportive and empowering workplace.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
