Master Communication & Influencing Skills Across All Personality Types
Master communication & influencing skills across all personality types
Knowing how to influence people effectively, and with confidence, is a skill that can make a huge difference to your career, your day-to-day work life and your personal relationships. Every interaction you have with anybody has an element of influencing or persuading going on. My goal is for you to feel happy, confident, and in control when trying to influence others - especially in a management role
If you feel like you avoid confrontation, are underappreciated at work or at home, can't get through to your teammates, or are not sure how to get what you want from life, then this practical course is here to change your life.
The communication skills you will develop during this course will allow you to head into any interaction without stress or worry. You’ll become a master of the art of persuasion and learn a practical step-by-step process that can be applied throughout your life. This course takes Chris Croft’s engineer’s analytical perspective and applies it to influencing - so you’ll find plenty of structure and practical solutions and no unethical manipulation techniques.
First, we’ll talk about what influencing actually is and why the traditional stick-and-carrot method just doesn’t work. Then we’ll look at the process of influencing, starting with what your objectives are, how to be liked, and how to explain what your problem is to the other person in a way that will get results, not conflict. We’ll discuss the four different types of people you will encounter, and then we’ll take an in-depth look at how to adapt your techniques to deal with each of them effectively. The goal is to get a win-win result out of every situation
By the time you finish this course, you will feel confident when you’re trying to persuade someone – you’ll know what type of person you’re dealing with, understand the process steps, and feel confident in getting the best out of every relationship - both at work and at home.
Chris Croft is an international speaker, and widely published author, who's been teaching influencing for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.
Start getting what you want from all interactions today, and say goodbye to feeling nervous about confrontation and undervalued by colleagues.
Management Trainer and Keynote Speaker
Chris Croft is one of the UK's leading trainers and provides a wide variety of courses designed to involve, inspire and motivate people of all levels. To date Chris has trained some 87,000 people and enjoys a 94% rate of repeat business. Chris is also a successful author, with his first book 'Time Management' was published in 1996 to wide acclaim and has since been followed by fourteen others. His tip of the month email goes out regularly to over 10,000 people. Recently he has also been making videos – there are more than 80 on his YouTube channel which has 2000 subscribers and half a million views.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
