Learn how to manage conflicts in the workplace.
Workplace conflict is unavoidable, but it doesn't have to be destructive. This course provides the essential knowledge and tools to recognize, manage, and resolve conflict effectively — whether you are a manager, team leader, or employee. You will learn to identify the root causes of conflict, spot warning signs early, and understand when and how to intervene. Rather than treating conflict as something to avoid, this course shows how to turn it into a constructive opportunity for improved communication, understanding, and performance.
The course also introduces the mediation approach, covers how to reach lasting resolutions, and explores proactive strategies for preventing future issues. Whether the conflict is minor or more serious, these skills will help you build a healthier and more productive work environment.
People & Culture Manager
Amanda is a seasoned HR leader who has successfully influenced in leading, planning and executing complex/strategic initiatives, change and growth of HR strategy for various organizations. As a trustworthy collaborator and relationship builder, Amanda has a broad understanding of laws, acts and legislation related to employment, HR best practices, and other core functions instrumental to the well-being of an HR department. Amanda completed her Bachelor of Arts (Honours) at Queens University in Political Studies. She then completed the post-graduate Human Resources Management program at St. Lawrence College. Amanda has obtained her CHRP and CHRL designations and has a passion for learning and ongoing development.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
