Learn conflict resolution techniques, emotional intelligence, and behavior management to foster productive relationships and minimize workplace disputes.
Differences of opinion and approaches are inevitable, but conflict can be avoided through careful and emotionally intelligent handling of the situation.Â
This course equips participants with essential skills to navigate workplace conflicts effectively. Through practical insights, models, and strategies, learners will explore the roots of conflict, its effects, and the best approaches for resolution. Topics include understanding conflict types and causes, emotional intelligence application, and the use of proven frameworks like the Thomas-Kilmann model. Ideal for professionals seeking to enhance team harmony, productivity, and personal growth.
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The best kept secret in the training world
Sarah Brooks, Joint Managing Director at Abbeydale Sarah Brooks is an excellent trainer with over 25 years of experience. She has delivered training to the UK Houses of Parliament for the past 12 years and has worked with large corporations as well as hundreds of small and medium-sized businesses. Her courses are often described as "the best training I have ever had." Sarah's passion for training shines through in her delivery, making her sessions highly effective and engaging.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
