Learn facilitation and meeting management skills required by leaders and anyone managing meetings, training sessions or even one-on-one coaching sessions.
Part 1 - In this part of the course, 4 Essential Facilitation Skills, you will learn process skills that help guide a discussion to meet desired outcomes, whether problem-solving, brainstorming or reviewing strategy. You will learn to become a skilled facilitator who can implement a gameplan and use gatekeeping and process feedback to help a group focus on their challenges and goals, collaborate effectively, avoid distractions and tangents, and reach decisions faster and more effectively.
Part 2 – In this section, The Art of Questioning, discover how to be interesting, engaging and effective when asking questions. Learn various forms of questions, how best to combine them, and even how to use questions to motivate.
Part 3 – This section, Ensuring Productive Meetings, you will see two videos. Eve Ash, psychologist provides helpful tips for setting agendas and taking minutes. And psychologist Peter Quarry interviews Damien Smith, a lawyer and specialist in governance and performance to determine how to make committees more effective. You will learn the characteristics of an effective committee, how to induct new members, issues for the chair and how the team must work together.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
