Unlock your leadership potential. Master the art of impactful feedback to boost engagement, drive performance, and build a thriving workplace culture.
Mastering the art of feedback is a cornerstone of exceptional leadership.
This course shows you how to use communication as a practical tool to improve performance, strengthen trust, and drive results.
Feedback is often seen as difficult. In reality, it’s one of the most powerful levers you have as a leader - if you know how to use it correctly.
This course goes beyond communication theory.
It focuses on real leadership situations - from short daily interactions to structured performance reviews.
You will learn how to:
Poor feedback creates confusion, frustration, and low performance.
Effective feedback creates clarity, ownership, and growth.
If you want a team that performs, learns, and improves continuously,
you need to master how you communicate.
After this course, you will be able to:
You don’t avoid difficult conversations anymore - you use them.
HR Expert | Certified Trainer & Business Coach | Mediator | Author
Welcome to my profile! I'm Thomas, a dedicated HR professional, business coach, and mediator with over two decades of experience in leadership and people development. With a specialization in Human Resource Management and Production & Logistics Management during my studies, I’ve built my career around helping individuals and organizations grow. Over the years, I’ve designed and delivered impactful training programs, guided leaders in their development, and supported professionals in mastering the challenges of modern leadership. As a certified trainer and experienced personnel developer, I bring both proven concepts and practical insights into my sessions. My role as HR Leader in the KTX Group enables me to integrate real-world examples into my seminars, ensuring they are relevant, engaging, and results-driven. In addition, I’ve worked as a recruiter and conducted hundreds of job interviews, gaining valuable knowledge of application processes and the intricacies of hiring – experience I now use to support both professionals and organizations in reaching their goals. In 2023, I founded the Growing Mind Academy, a passion project dedicated to empowering individuals to achieve their career ambitions. Through a mix of online and live training formats, I offer high-quality learning experiences, proven strategies, and exclusive knowledge that have already benefited many. I’m committed to providing you with the tools and concepts you need to succeed in your career journey. Are you ready to take the next step? I look forward to welcoming you to one of my courses soon. Best regards, Thomas
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
