This course offers a step-by-step approach to effectively implementing Key Performance Indicators (KPIs) in smaller organizations. Designed specifically for CPAs working in small or mid-sized entities, it provides practical guidance on identifying, setting, and using KPIs to drive performance and decision-making. The course also explores the unique challenges and advantages smaller organizations may face during the KPI implementation process.
Real-world case studies are included to show how similar organizations have successfully adopted KPIs and how these metrics have helped improve strategic focus and operational efficiency. Whether you’re just starting with KPIs or looking to refine your current approach, this course provides the tools and insights to make performance measurement meaningful and impactful.
Lead Instructor, FCPA, FCA
Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
