A Work-Focused Overview for Managers
In a rapidly evolving job market, understanding the work behind a title is more critical than ever. This course introduces learners to the process of Job Analysis—a foundational HR function that connects staffing, training, performance management, and more. You'll explore how organizations systematically identify tasks, responsibilities, and the Knowledge, Skills, and Abilities (KSAs) needed for success in a role.
Through practical methods—both traditional and digital—you’ll learn how to gather job data, draft clear job descriptions and specifications, and align job roles with organizational goals. Whether you're new to HR or refreshing your skills, this course equips you with essential tools to make informed hiring and workforce decisions.
Moez is a professional coach dedicated to helping individuals and employees reach their optimum potential. He graduated with MSc in International Business from University of Hertfordshire, UK and has a Certificate in Human Resources Management from University of Alberta, Canada. Moez specializes in Performance Training and has worked in various capacities including Human Resource Consultant and OD Trainer for small and mid-sized businesses. He has over a decade of multifaceted experiences of working in private, public, social services, and non-profit sectors. Moez also has international work experiences, and is knowledgeable about Career Development, Human Resources, and Corporate Training. Some of his areas of focus and interest are: Recruitment, Training, On-boarding and Off-boarding, and Career Planning. In addition, Moez has worked in academia as a Lecturer where he taught various courses under Human Resources and General Management streams. He has also written several articles on topics related to Human Resources and Professional Development, and enjoys coaching and working with Human Resource Professionals to analyze, discuss, and tackle business challenges facing organizations today, as well as with individuals to manage their life-long careers and achieve success.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
