Use the power of language and perception to transform your communication and influence. Enhance your leadership, management, and workplace relationships.
If you’ve heard of NLP but never had a simple, no-nonsense way in, this course is your launchpad.
"Introduction to NLP: Neuro-Linguistic Programming" turns big ideas into usable tools you can apply the same day: at work, in conversations, and in your own self-management.
Across short, focused lessons, you’ll unpack how language, perception, and patterns shape our behaviour.
You’ll explore the core presuppositions of NLP, the logical levels of change, and the filters that colour how we interpret the world. Then you’ll learn hands-on skills: building genuine rapport, asking precision questions with the Meta Model, and setting well-formed outcomes that actually get done.
You’ll also meet the Milton Model, reframing, perceptual positions, and timeline thinking. All of these are approaches that help you see problems differently and unlock new options.
This is a practical, ethical introduction designed for curious professionals, coaches, leaders, and learners who want better conversations, clearer goals, and smarter strategies for change. No hype, no mystical claims—just structured frameworks, memorable examples, and simple exercises.
You’ll learn to:
By the end, you’ll recognise unhelpful patterns faster, communicate with more precision, and design changes that stick. If you want a practical toolkit for thinking, influencing, and getting results, this course gives you the essentials—clearly explained and ready to use.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
