Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager
Curious about how the hotel industry works or how to succeed in a hospitality career? This beginner-friendly course is the easiest and most practical way to learn hotel management. Whether you're starting your first job in hospitality or exploring a career path toward becoming a hotel manager, this course will give you a solid foundation in hotel operations, structure, systems, and terminology.
You'll learn how each department functions—Front Office, Food & Beverage, Housekeeping, Sales & Marketing—along with key systems like POS, inventory control, and night audit. The course also shares real-world career insights, helping you pick the right department, understand professional expectations, and set a clear path toward advancement in the global hospitality industry.
Hotel Manager | Career Coach | Entrepreneur
Passionate Hotel Manager with 10+ years of experience in the hospitality industry in hotel pre-opening, business development, sales and marketing, front office and food&beverage operations. As well as human resources, maintenance and security.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
