Attendees will be armed with tools from the latest behavioral research to conduct successful information gathering interviews.
Learn informational interviewing skills that will enhance your ability to glean important information from client interview sessions. Interviewing uses a multi-faceted interpersonal skill set including the ability to ask great questions, form compelling arguments, build trust, present ideas persuasively, inspire others to action, adapt to changing circumstances, and see issues from competing perspectives. These skills elevate confidence and cultivate empathy during the interview interaction.
Major Subjects:
Communicating in different cultures Asking powerful questions Improvisation techniques useful in interviewing sessions Metacommunication, para-linguistics, and body language Feedback and active listening
Designed for: Professionals interested in developing strong interviewing skills and asking questions that yield a higher quality of information.
Researcher and Speaker
Dr. Toby Groves is a researcher and speaker on social-cognitive psychology that has spent the past decade studying decision-making and culture. He conducts innovative research in the areas of professional skepticism, implicit bias, and decisions under pressure, and uses imaginative audience experiments to demonstrate his concepts.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
