Master system-focused investigations to uncover root causes and prevent future losses. Transform your reporting process into a proactive tool for strengthening management control.
Effective incident management is one of the most critical components of a strong health and safety system, because every incident, near miss, and unsafe condition provides evidence about how well risk is being controlled. This course is designed to help learners move beyond basic reporting and develop the practical skills needed to manage incidents systematically, investigate causes correctly, and implement corrective actions that prevent recurrence.
This training provides a clear, structured approach to incident response, investigation, and continuous improvement. Participants will learn how to stabilize situations, preserve evidence, identify root causes, and ensure corrective actions are meaningful and effective. The course emphasizes systems thinking rather than blame, because sustainable prevention depends on improving controls, processes, and management systems, rather than focusing only on individual behavior.
Through guided instruction, practical examples, and applied learning, participants will develop the ability to recognize early warning signals, analyze contributing factors, and translate investigation findings into real improvements in safety performance. The training also explains how incident data supports trend analysis, risk reduction, and organizational learning, which helps organizations strengthen control effectiveness over time.
What You Will Learn
Participants who complete this course will be able to:
Who This Course Is For
This course is designed for:
Practical, Real-World Focus
The course is built around real workplace conditions and emphasizes practical application, rather than theory alone. Learners are guided through the full incident lifecycle, from initial response through investigation, corrective action, and long-term improvement. The goal is to ensure participants leave with skills they can apply immediately to strengthen workplace safety, improve compliance, and reduce future risk.
Outcome
By the end of this training, participants will understand how effective incident management supports stronger operational control, reduces repeat incidents, and contributes to a safer and more resilient organization. The knowledge gained can be applied across industries and organizational sizes, making this course valuable for both developing and mature safety programs.
Trainer | Mentor | Performance Driven | Hands-On Trouble Shooter
John Duplessis, B.Sc., CRSP, is a recognized leader in Occupational Health & Safety (OH\&S), dedicated to helping organizations build safer, more resilient workplaces. With over 30 years of experience in high-risk sectors—including oil & gas, construction, green energy, and manufacturing—John has built a reputation for translating complex safety legislation and standards into clear, practical strategies that drive measurable results. An internationally respected trainer and consultant, John has delivered programs across Canada and abroad on topics such as ISO 45001 implementation, incident investigation, safety leadership, and building strong safety cultures. His approach emphasizes leadership at every level—engaging executives, supervisors, and front-line workers alike—to foster systems that balance top-down accountability with bottom-up input. John’s career includes senior safety roles in major energy and construction firms, as well as decades of consulting, auditing, and mentoring.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
