A Step by Step guide
Strategy and Governance: Using KPIs provides a clear, step-by-step approach to leveraging Key Performance Indicators (KPIs) as a strategic tool to drive better outcomes and improve any organization’s bottom line. Tailored for CPA members in audit, management, and board roles, this course highlights how well-designed KPIs can strengthen oversight, support strategic alignment, and enhance decision-making at all levels.
You’ll gain practical guidance on selecting relevant KPIs, implementing them effectively, and using performance data to influence governance and operational success. Whether you're evaluating financial results, leading performance reviews, or advising leadership teams, this course will help you apply KPIs to achieve measurable impact and ensure strategic goals are being met.
Lead Instructor, FCPA, FCA
Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.
This portal is provided as a training and development resource for City of Markham employees. Every course is delivered by a qualified subject matter expert or learning organization, is quantifiable in hours, and is verifiable — you receive a documented certificate of completion for every course you finish, stored on LearnFormula indefinitely.
If you hold a professional designation (for example in engineering, accounting, human resources, or law), courses may be counted as professionally relevant, verifiable learning activities toward your continuing professional development. Individual practitioners are responsible for confirming that an activity meets the requirements of their professional body. For questions about the City of Markham's training and development policies, please speak with your people leader or Human Resources.
